Request for PIN reactivation
Your PaysafeCard PIN(s) has/have been locked for security reasons. Please use the form below to request the reactivation of your PIN(s). Please carefully enter the required information in full. Our service team will verify your request and be in touch with you about how to proceed.

You may also complete the form later by adding this page to your bookmarks.

PINS
Additional information
  • At a store/vending machine
    - Write the following code on your blocked PaysafeCard(s): NFE-IGNE, and upload photos of the PaysafeCard(s) with the code and serial number visible.
    paysafecard with code
  • Via the PaysafeCard website/PaysafeCard account
    - A copy of your bank statement showing the related purchase transaction(s), your name and bank data.
  • Via another website
    - A copy of your bank statement showing the related purchase transaction(s), your name and bank data.
    - The email confirming your PIN purchase, showing the email address and the PIN details.
Upload documents
Max. file size: 10 MB. Permitted file types: PDF, JPEG, JPG, PNG and GIF.
Please keep in mind that wrong uploaded or missing documents delay the resolution of your request.

In case you have no voucher copy, please go back to the related store and request a copy of the voucher.
Select file
File name
Your personal details
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